hee5 Privacy Policy

Who We Are and How to Contact Us

hee5 ("we", "us", "our") operates the online casino and sports betting platform at https://hee5.app. hee5 acts as the data controller for all personal data collected through the Service. This means hee5 determines the purposes and means of processing your personal information in accordance with this Policy.

For all privacy-related queries, correction requests, and data deletion requests, contact hee5 by email at [email protected]. Response time is within 5 business days Bangladesh Standard Time (BST, UTC+6). Support is also available 24 hours a day, 7 days a week via live chat on the hee5 platform.

What Personal Data We Collect

hee5 collects personal data in the following categories. We collect only what is strictly necessary for the purposes described in this Policy:

• Registration data: full legal name, date of birth, registered mobile number, and account password (stored as a one-way cryptographic hash — never in plain text).
• Identity verification data (KYC): government-issued photo ID (e.g., National Identity Card, passport) and, where required, proof of address or mobile banking ownership — collected only when a withdrawal or account verification request triggers the KYC process.
• Transaction data: deposit amounts, withdrawal requests, payment method identifiers (e.g., the last four digits of a bKash number), transaction timestamps, and transaction reference numbers.
• Gameplay data: game session logs, bet amounts, game outcomes, session duration, and crash-game cashout times — used for dispute resolution, fraud detection, and responsible gaming monitoring.
• Device and technical data: IP address, device type, operating system version, browser type, and session timestamps — used for security, fraud prevention, and platform performance monitoring.

How and Why We Use Your Data

hee5 processes your personal data for the following specific purposes. We rely on the lawful bases of contractual necessity, legitimate interests, and legal obligation as appropriate for each purpose:

• Account creation and management: to register your account, verify your eligibility, and maintain the contractual relationship between you and hee5.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other accepted payment channels, and to maintain an accurate financial record of all transactions.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, and any misuse of the hee5 platform.
• Responsible gaming: to monitor gameplay patterns and apply player protection tools — including deposit limits, session limits, and self-exclusion — where indicators of problem gambling are identified.
• Customer support: to respond to your queries, process complaints, and provide assistance relating to your account, games, or transactions in a timely and accurate manner.

Data Sharing and Third-Party Processors

hee5 does not sell or rent your personal data to third parties. Data is shared with the following categories of verified service partners only to the extent necessary to deliver the hee5 Service:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank): receive transaction data required to execute deposits and withdrawals. They do not receive your full profile or gameplay history.
• KYC and identity verification providers: receive copies of identity documents solely to complete the verification process when triggered by a withdrawal or account review. All KYC partners are contractually bound to use the data only for verification purposes.
• Game content providers (Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and others): receive anonymised session data necessary to deliver game content and resolve technical disputes. They do not receive your full name, mobile number, or payment details.
• Legal and regulatory authorities: hee5 may disclose personal data to law enforcement or other competent authorities if required to do so by applicable law, court order, or in response to a valid legal process. hee5 will notify affected players of such disclosure where permitted by law.

Data Retention

hee5 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our internal compliance framework. The following retention periods apply:

• Active account data (registration details, KYC documents): retained for the lifetime of the account and for a minimum of 5 years following account closure.
• Transaction records: retained for a minimum of 5 years from the date of each transaction in accordance with internal financial compliance requirements.
• Gameplay logs: retained for 12 months from the date of each session, unless a dispute investigation requires extended retention.
• Customer support correspondence: retained for 24 months from the date of resolution of each support case.

After the applicable retention period has expired, hee5 will securely delete or anonymise the relevant personal data so that it can no longer be linked to any individual player. Anonymised or aggregated data may be retained indefinitely for statistical and platform improvement purposes.

Cookies and Similar Technologies

hee5 uses cookies and similar local storage technologies to improve your experience on the platform. The following cookie categories are used:

• Essential cookies: strictly necessary for the platform to function correctly — including session authentication tokens, security tokens, and load-balancing identifiers. These cannot be disabled without breaking core platform functionality.
• Performance cookies: collect anonymised data about how players navigate the platform — such as which pages are visited most frequently and how long sessions last. This data is used exclusively to improve platform performance and is not linked to individual player identities.
• Preference cookies: remember your platform settings such as language preference, so you do not need to re-enter them on each visit.
• hee5 does not use third-party advertising cookies, tracking pixels, or behavioural profiling technologies. You can manage or clear cookies through your mobile browser settings at any time. Note that disabling essential cookies may prevent you from logging in or using the platform correctly.

Data Security Measures

hee5 implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• SSL/TLS encryption for all data in transit between your device and hee5 servers, preventing interception by third parties.
• Password hashing using a one-way cryptographic algorithm — your actual password is never stored. Only the hash is retained, and it cannot be reversed to reveal your password.
• Role-based access controls on all internal systems, ensuring that only authorised hee5 personnel can access player account data, and only within the scope required by their job function.

Your Data Rights

As a hee5 player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected]. hee5 will acknowledge receipt within 2 business days and respond fully within 5 business days BST:

• Right of access: request a copy of all personal data hee5 holds about you, including a summary of how it is used and the categories of third parties it has been shared with.
• Right to rectification: request correction of any inaccurate or incomplete personal data held by hee5 — for example, a misspelled name or an outdated mobile number.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hee5's legal obligation to retain certain categories of data for the minimum retention periods specified in § 5.
• Right to restrict processing: request that hee5 pause processing of your personal data in specific circumstances — for example, while a data accuracy dispute is being investigated.
• Right to withdraw consent: where hee5 relies on your consent as the lawful basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Children and Minors

hee5 is strictly an adult-only platform. Access is prohibited for any person under the age of 21. hee5 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have collected data from a person under 21, we will delete that data immediately and close the associated account without notice.

• If you are a parent or guardian and believe that a person under 21 in your care has registered an account on hee5, please contact us immediately at [email protected] with details of the suspected account. We will investigate and act promptly.
• hee5 may use age-verification checks during account registration and at KYC review stages to help prevent underage access to the platform.
• hee5 also actively screens new registrations against its self-exclusion list. Any player who has previously self-excluded and attempts to register a new account under the same or a different identity will have that account closed upon identification.

Changes to This Privacy Policy

hee5 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, hee5 will publish the revised Policy on this page with an updated effective date and, where practicable, notify registered players via a platform notification or a message to their registered mobile number.

Your continued use of hee5 following any amendment to this Policy constitutes your acceptance of the revised terms. We encourage all players to review this page periodically — particularly before making any deposit or withdrawal — to stay informed about how their data is being handled.

Governing Law

This Privacy Policy is governed by and construed in accordance with the internal compliance framework applicable to hee5. Any disputes arising from this Policy that cannot be resolved through the hee5 customer support process will be subject to the dispute resolution procedure set out in the hee5 Terms and Conditions, which are incorporated into this Policy by reference.

• hee5 does not represent that the Service is legal, appropriate, or available in all jurisdictions. Players are solely responsible for ensuring that their access to and use of hee5 complies with the laws applicable in their own jurisdiction.
• Players based in Bangladesh acknowledge that they access hee5 on a personal and voluntary basis and accept full responsibility for compliance with any relevant local regulations in their area.
• If any provision of this Privacy Policy is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of this Policy will remain in full force and effect.
• This Policy constitutes the entire agreement between you and hee5 with respect to data privacy and supersedes all prior discussions, representations, or agreements relating to data privacy on the platform.

Contact the hee5 Privacy Team

For all data privacy matters — including access requests, rectification requests, deletion requests, complaints about data misuse, or general questions about this Policy — please contact the hee5 privacy support team. Our dedicated privacy team is available 24 hours a day, 7 days a week via live chat on the hee5 platform.

You may also contact hee5 by email at [email protected] — please include "Privacy Request" in your subject line so our team can route your message to the correct department. We will acknowledge receipt within 2 business days and provide a full response within 5 business days Bangladesh Standard Time (BST, UTC+6). For urgent security-related concerns, please use the live chat function on the platform for a faster response.

Effective Date and Version

This Privacy Policy is effective as of 1 January 2026. It supersedes all previous versions of the hee5 Privacy Policy. hee5 maintains a version history of this Policy internally. Players who wish to review a prior version of this Policy may submit a request to [email protected] referencing the date of the version they wish to review.